Info
Having technical difficulties while browsing the gallery?
Finding it tough to find what you’re after? Here’s some trouble-shooting information to help make the gallery work for you.
Finding it tough to find what you’re after? Here’s some trouble-shooting information to help make the gallery work for you.
There are a number of different ways you can search for images – basic, category, mini collection or by region.
The most common is through the basic search on the side navigation where you can define your search by entering words relevant to your query. Our search engine allows you to use multiple words in the same search and is not case sensitive.
If you are experiencing problems with the layout of the search page then you may need to update your version of internet explorer. There has been compatibility issues with Internet Explorer (IE) version 6 so we recommended you undertake the free upgrade to version 8 by clicking here.
The most common is through the basic search on the side navigation where you can define your search by entering words relevant to your query. Our search engine allows you to use multiple words in the same search and is not case sensitive.
If you are experiencing problems with the layout of the search page then you may need to update your version of internet explorer. There has been compatibility issues with Internet Explorer (IE) version 6 so we recommended you undertake the free upgrade to version 8 by clicking here.
Once you have selected your desired image/s, then you need to add it to your “Basket” before ordering.
You can add an image to your Basket directly from your search results (click on the basket icon) or on the image information screen. The basket will hold a maximum of 20 images.
Click “Proceed to Order” on the side navigation in order to continue the ordering process and review your image and video selection.
You will be notified by email if your order has been successfully approved. The email will provide instruction on how to access your image order. For video orders, you will be prompted for payment via a secure e-commerce payment facility.
You can add an image to your Basket directly from your search results (click on the basket icon) or on the image information screen. The basket will hold a maximum of 20 images.
Click “Proceed to Order” on the side navigation in order to continue the ordering process and review your image and video selection.
You will be notified by email if your order has been successfully approved. The email will provide instruction on how to access your image order. For video orders, you will be prompted for payment via a secure e-commerce payment facility.
A Lightbox allows you to manage your image selection before you proceed with an order. You can organise your images into groups and create a Lightbox for each group.
You can add an image to your Lightbox directly from your search results (click on the star-like icon) or on the image information screen.
A Lightbox can be emailed to other people for information, discussion or review prior to ordering. The recipient will not need a username or password to view the sent Lightbox.
The Lightbox can be accessed on the top and side navigation and will allow you to create, manage and email a selection of images.
You can add an image to your Lightbox directly from your search results (click on the star-like icon) or on the image information screen.
A Lightbox can be emailed to other people for information, discussion or review prior to ordering. The recipient will not need a username or password to view the sent Lightbox.
The Lightbox can be accessed on the top and side navigation and will allow you to create, manage and email a selection of images.
Different sizes and resolutions are available for every image and video on the gallery. You can select the desired image format during the ordering process (just prior to submitting the order for approval).
Images have been loaded to the highest possible resolution, some even up to A2 in size. Video clips can be dispatched to you in a variety of broadcast quality file types.
Images have been loaded to the highest possible resolution, some even up to A2 in size. Video clips can be dispatched to you in a variety of broadcast quality file types.
QuickTime ProRes
This is our default delivery format and is recommended for Final Cut Pro users. Developed by Apple for use in post production, it provides an uncompressed-quality picture but at the quarter of the size of the original. File size is approximately 430MB per minute of programme. IMX 50 (D10-MXF)
This provides a picture quality similar to ProRes while being compatible with XDCAM workflows. File size is approximately 400MB per minute of programme. Digital Betacam
Digital Betacam is our preferred videotape delivery format for Standard Definition material. HDCAM
HDCAM (1080i/50) is our preferred videotape delivery format for High Definition material
This is our default delivery format and is recommended for Final Cut Pro users. Developed by Apple for use in post production, it provides an uncompressed-quality picture but at the quarter of the size of the original. File size is approximately 430MB per minute of programme. IMX 50 (D10-MXF)
This provides a picture quality similar to ProRes while being compatible with XDCAM workflows. File size is approximately 400MB per minute of programme. Digital Betacam
Digital Betacam is our preferred videotape delivery format for Standard Definition material. HDCAM
HDCAM (1080i/50) is our preferred videotape delivery format for High Definition material
File Transfer Protocol (FTP)
An FTP account will be setup which will allow you to download the clips from a server on the Internet. This allows for instant access to your video order. Courier (Domestic and International)
Video stock can be couriered to a selected delivery address both within Australia or to an overseas destination.
An FTP account will be setup which will allow you to download the clips from a server on the Internet. This allows for instant access to your video order. Courier (Domestic and International)
Video stock can be couriered to a selected delivery address both within Australia or to an overseas destination.
All of the images on our gallery are free of charge. This is because we want our images to be shared and syndicated in collateral, editorial and partners’ communications.
There is a cost, however, for the supply of video clips. This is to cover the administration and processing of the clips by our third party supplier. Tourism NT does not benefit financially from the videos we sell. The cost will depend on the number of clips and preferred type of delivery.
There is a cost, however, for the supply of video clips. This is to cover the administration and processing of the clips by our third party supplier. Tourism NT does not benefit financially from the videos we sell. The cost will depend on the number of clips and preferred type of delivery.
All video costs must be paid by credit card through our secure e-commerce payment facility. Unfortunately, we can not accept cheque or money order payments.
1. Unable to access the website search and download images
It may be that you have not allowed your computer to be recognised and accepted by our website. This is done by what is known as a “cookie” and you must enable these in order to access and download images.
You can change these settings on your computer by selecting (in your top Internet Explorer browser menu) Tools > Internet Options > Privacy > Advanced and choose “override automatic cookie handling”. Then select “prompt” for first-party cookies and third-party cookies.
2. Accessing (and downloading) your image order
You may need special software to unzip and expand the images if you have selected to download them as a package. The software, WinZip for Windows, is free and can be downloaded by clicking here.
No software is required if you download the files individually.
Once you process your order it needs to be approved so we can ensure the images are being used for the right reasons. You will receive an email to advise you when this approval is completed and how to access your order.
3. Can not find the right image
We recommend that you try to refine your search by using keywords relevant to your query or using the mini collections. This will help narrow your results.
If you still can not find what you are looking for then we have a list of photographers that may be able to help.
The Territory has a wide selection of experienced photographers that can be contracted to shoot your desired image. A complete list can be viewed by clicking here.
4. Unable to log-in to an existing account
If you are having difficulties logging into your account it may be because the account has expired. To renew your account, please contact our technology supplier here.
It may be that you have not allowed your computer to be recognised and accepted by our website. This is done by what is known as a “cookie” and you must enable these in order to access and download images.
You can change these settings on your computer by selecting (in your top Internet Explorer browser menu) Tools > Internet Options > Privacy > Advanced and choose “override automatic cookie handling”. Then select “prompt” for first-party cookies and third-party cookies.
2. Accessing (and downloading) your image order
You may need special software to unzip and expand the images if you have selected to download them as a package. The software, WinZip for Windows, is free and can be downloaded by clicking here.
No software is required if you download the files individually.
Once you process your order it needs to be approved so we can ensure the images are being used for the right reasons. You will receive an email to advise you when this approval is completed and how to access your order.
3. Can not find the right image
We recommend that you try to refine your search by using keywords relevant to your query or using the mini collections. This will help narrow your results.
If you still can not find what you are looking for then we have a list of photographers that may be able to help.
The Territory has a wide selection of experienced photographers that can be contracted to shoot your desired image. A complete list can be viewed by clicking here.
4. Unable to log-in to an existing account
If you are having difficulties logging into your account it may be because the account has expired. To renew your account, please contact our technology supplier here.